Order Processing / Shipping

Timeframes

Many of our items are in stock and typically ship out within 1-5 business days. Items not in stock typically ship out in 5-10 business days. During holidays these times may increase. Please plan accordingly.

Embroidery or Decorating Timeframe

Embroidery or decorating of your custom item is included in the above stated timeframes.

Shipping

All orders are shipping via USPS. Once a shipping label has be created you will receive an email with the tracking information.

Shipping Issues

USPS delivery delays: Please be aware that due to the issues that USPS is experiencing with timely deliveries of packages, we cannot promise any delivery date for your order. We promise to ship your items as quickly as possible but after your items leave our hands, it is no longer in our control.
Thank you for your understanding.

LOST PACKAGES
If your order has been lost in the Postal Service, please contact the USPS at:
https://www.usps.com/customer-service/customer-service.htm
Call 1-800-ASK-USPS® (800-275-8777)
M-F - 8:00 am - 8:30 pm ET
Sat - 8:00 am - 6:00 pm ET
Sun/Holidays - Closed